1. Scope of These Terms
These Terms & Conditions govern any solar installation, repair, or maintenance service you book with ZayVolt Energy ("we", "us"), and your use of our website. Placing a booking, accepting a quotation, or requesting a service confirms that you agree to these Terms. Purchases made through our online store are separately governed by the Store Terms & Conditions.
2. Site Assessment & Quotation
Before installation, repair, or maintenance work begins, we typically carry out a site assessment (in person or remotely, depending on the job) to confirm scope, equipment needs, and pricing. The quotation provided after assessment is valid for a limited period stated on the quote itself, after which prices may need to be reconfirmed due to equipment cost changes.
3. Booking & Scheduling
A service booking is confirmed once you accept a quotation and, where applicable, pay any required deposit. Scheduled dates are estimates based on our team's availability and weather conditions suitable for rooftop work, and may shift due to circumstances outside our control — we'll keep you informed of any changes as early as possible.
4. Payment Terms
Payment terms (including any deposit, milestone payments, or full payment on completion) are set out in your quotation. Unless otherwise agreed in writing, final payment is due upon satisfactory completion of the work and a successful system test. Late payment may delay warranty registration or after-sales support until the account is settled.
5. Customer Responsibilities
- Provide our team with safe and reasonable access to the installation site on the scheduled date.
- Disclose any known structural, electrical, or roofing issues at the site before work begins.
- Ensure any required approvals (e.g. from a landlord, housing society, or relevant authority) are in place before installation.
- Avoid unauthorized modification of the installed system, which may affect warranty coverage.
6. Workmanship & Equipment Warranty
Our installation workmanship is covered under our Service & Warranty Policy. Equipment (panels, inverters, batteries) carries the manufacturer's own warranty, which is separate from our workmanship warranty and governed by the manufacturer's terms.
7. Safety & Liability
Solar installation and repair work involves inherent electrical and rooftop safety risks. Our technicians follow standard safety procedures during all work. To the extent permitted by law, our liability for any loss or damage is limited to the value of the service booked, except for liability that cannot legally be limited, such as death or personal injury caused by our negligence.
8. Cancellation & Rescheduling
You may reschedule or cancel a booking by giving us reasonable notice before the scheduled date. Where materials have already been purchased or a technician team has been allocated specifically for your job, a cancellation fee may apply — this will always be disclosed to you in advance in your quotation.
9. Force Majeure
We are not liable for delays or failure to perform caused by events outside our reasonable control, including severe weather, natural disasters, power or supply-chain disruptions, or government restrictions. We will make reasonable efforts to reschedule affected work as soon as it is safe and practical to do so.
10. Website Content & IP
All text, images, and material on this website belong to or are licensed to ZayVolt Energy and may not be copied or reused for commercial purposes without our written permission.
11. Governing Law & Disputes
These Terms are governed by the laws of Pakistan. We encourage customers to raise any concern with us directly first — most service issues are resolved faster this way, and our team is reachable via WhatsApp, phone or email.
12. Changes to These Terms
We may update these Terms periodically to reflect changes in our services or legal obligations. The revised version will be posted here with an updated "Last updated" date.