Workmanship Warranty
Every installation carried out by ZayVolt Energy is covered by a workmanship warranty for a period confirmed on your job's quotation and invoice (typically 12–24 months, depending on the scope of work). This warranty covers defects arising from the installation itself — not the equipment.
What's Covered
- Faulty wiring, mounting, or earthing connections carried out by our technicians.
- Leaks or roof damage directly caused by our mounting installation.
- System configuration errors that affect performance or safety.
What's Not Covered
- Damage caused by third-party electrical work carried out after our installation.
- Damage from natural disasters, severe weather events, fire, or acts outside our control.
- Normal wear and tear, or reduced output due to dust/debris accumulation between scheduled cleanings.
- Faults caused by unauthorized modification of the system after installation.
- Manufacturing defects in the panels, inverter or battery themselves — these fall under the equipment manufacturer's warranty below.
Equipment Manufacturer Warranty
Panels, inverters and batteries carry their own manufacturer warranty, separate from our workmanship warranty, typically covering manufacturing defects and performance guarantees over a longer period (often 10–25 years for panels, shorter for inverters and batteries). We help coordinate manufacturer warranty claims on your behalf, though the manufacturer's terms and timelines govern the outcome of the claim.
Maintenance Visit Scope
A standard maintenance visit typically includes:
- Panel cleaning and visual inspection for damage or wear.
- Checking mounting structure integrity and cable connections.
- Testing inverter performance and battery health (where applicable).
- A written summary of findings and any recommended follow-up work.
Repair Response Times
For reported faults, we aim to respond and schedule an assessment within 24–72 hours depending on your location and the nature of the issue. Safety-critical faults (such as exposed wiring or signs of electrical fire risk) are prioritized for the fastest available slot.
How to Make a Claim
- Contact us via WhatsApp, phone or email with your job/invoice reference and a description of the issue.
- Where possible, share photos or a short video of the fault.
- Our team will confirm whether the issue falls under our workmanship warranty or the equipment manufacturer's warranty, and schedule the appropriate visit.
- We'll provide a summary of the resolution once the work is complete.
Extended Maintenance Contracts
For customers who want ongoing peace of mind, we offer optional extended maintenance contracts covering scheduled cleaning, inspection and priority repair response beyond the standard workmanship warranty period. Ask our team for current plans and pricing.