Information We Collect
When you contact us for a quotation, book a service, or use this website, we may collect:
- Contact details — name, phone number, email address, and property address for site visits.
- Service details — information about your property and power needs, used to prepare an accurate quotation.
- Communication records — messages sent via WhatsApp, our contact form, or email.
- Reviews — any review or rating you choose to submit about our services.
How We Use Your Information
- To prepare quotations and schedule site assessments, installation, repair or maintenance visits.
- To communicate with you about your booking, including confirmations and rescheduling.
- To provide after-sales support and process warranty claims.
- To improve our services based on feedback and reviews.
Data Security
We use reasonable technical and organizational measures — including secure, access-controlled systems — to protect your information. No online system can be guaranteed completely secure, but we take this responsibility seriously.
Data Retention
We retain customer and job information for as long as reasonably necessary to provide ongoing warranty and maintenance support, and to meet accounting or legal record-keeping requirements.
Your Rights
You can ask us at any time to share, correct, or delete the personal information we hold about you, subject to any information we're legally required to retain (such as warranty or safety records). You can also opt out of promotional communication at any time.
Children's Privacy
Our services and website are directed at adults arranging solar installation, repair or maintenance, and we do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted here with a revised "Last updated" date.