1. Acceptance of Terms
These Terms & Conditions ("Terms") govern your use of the ZayVolt Energy online store at zayvoltenergy.site (the "Store") and any purchase you make through it. By browsing the Store, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Store.
2. Eligibility & Accounts
You must be at least 18 years old, or purchasing under the supervision of a parent or guardian, to place an order. When you create an account, you agree to provide accurate, current information and to keep your login credentials confidential. You are responsible for all activity that occurs under your account.
3. Orders & Order Acceptance
Placing an order through the Store is an offer to purchase the selected products, which we may accept or decline at our discretion. We may decline or cancel an order where:
- the product is out of stock or discontinued after you order it;
- the listed price or description contained an obvious error;
- we suspect fraud, abuse, or a violation of these Terms; or
- delivery to your location is not currently serviceable.
If we decline or cancel your order, we will contact you and issue a full refund for any amount already paid.
4. Pricing & Payment
All prices on the Store are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise. Prices may change at any time without prior notice, but the price charged for an order already placed will not change after checkout.
Delivery charges are calculated separately based on weight, package size and your delivery location, and are shown to you before you complete checkout. We accept the payment methods displayed at checkout, which may include cash on delivery, bank transfer, and other methods we make available from time to time.
5. Delivery & Risk of Loss
Estimated delivery timelines are provided in good faith but are not guaranteed, as they depend on courier performance, your location, and product availability. Risk of loss or damage to a product passes to you once it has been delivered to the address you provided. Please inspect your package on arrival and report any visible damage to the courier and to us immediately.
6. Product Information & Images
We make every reasonable effort to ensure product descriptions, specifications, and images are accurate and up to date. However, slight variations between a product image and the item you receive are possible (for example, due to manufacturer packaging updates). If a product is materially different from its listing, this is treated as a defect under our Return Policy, not a change in these Terms.
7. Warranties
Where a product carries a manufacturer's warranty, the terms of that warranty are set by the manufacturer and are separate from, and in addition to, any rights you have under these Terms or our Return Policy. We will assist you in coordinating manufacturer warranty claims where possible, but the manufacturer's warranty terms and timelines govern the claim itself.
8. Cancellations & Changes
You may request to cancel or amend an order at any time before it has been dispatched, by contacting us with your order number. Once an order has been dispatched, it can no longer be cancelled and instead falls under our Return Policy once delivered.
9. Returns & Refunds
Returns, exchanges and refunds are handled in accordance with our Refund & Return Policy, which forms part of these Terms by reference.
10. Reviews & User Conduct
If you submit a product review or rating, you confirm it reflects your genuine experience with the product. We reserve the right to remove any review or content that is abusive, fraudulent, defamatory, spam, or unrelated to the product. You agree not to use the Store to upload harmful code, attempt unauthorized access to our systems, or misuse the site in any way that could disrupt its operation for other users.
11. Intellectual Property
All content on the Store — including text, graphics, logos, product photography, and page layouts — is owned by or licensed to ZayVolt Energy and is protected by applicable intellectual property laws. You may not copy, reproduce, or repurpose this content for commercial use without our written permission.
12. Limitation of Liability
To the maximum extent permitted by law, ZayVolt Energy shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Store or a product purchased through it, beyond the value of the order in question. Nothing in these Terms limits any liability that cannot legally be excluded, such as liability for death, personal injury caused by negligence, or fraud.
13. Indemnity
You agree to indemnify and hold ZayVolt Energy harmless from any claims, losses, or expenses arising from your misuse of the Store, your violation of these Terms, or your violation of any rights of a third party.
14. Governing Law & Disputes
These Terms are governed by the laws of Pakistan. We encourage you to contact us directly to resolve any dispute informally before pursuing any other remedy — most order issues are resolved faster this way than through formal channels.
15. Changes to These Terms
We may update these Terms from time to time to reflect changes in our operations or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Store after changes are posted constitutes acceptance of the revised Terms.
16. Contact Us
Questions about these Terms? Reach us anytime: