Ordering
Do I need an account to place an order?
Creating an account lets you track past orders and speeds up future checkouts, but you can also check out as a guest for a single order.
Can I change or cancel my order after placing it?
Yes — contact us with your order number as soon as possible. We can change or cancel an order for free any time before it has been dispatched.
Do you offer bulk or wholesale pricing?
Yes. For bulk panel, inverter or battery orders (residential complexes, commercial sites, resellers), message us directly and we'll put together a custom quote.
Payment
What payment methods do you accept?
We accept cash on delivery in most areas, along with bank transfer and the digital payment options shown at checkout.
Is it safe to pay online through your store?
Yes — payment details are handled through secure payment processing, and we never store your card details on our own servers.
Shipping & Tracking
How long does delivery take?
Typically 2–4 business days for major cities and up to 7–10 business days for remote areas. Full details are in our Shipping & Delivery Policy.
How can I track my order?
Use the Track My Order tool linked in the footer — just enter your invoice number and the phone number used on the order.
Returns & Warranty
What's your return window?
7 days from delivery for unused items in original packaging. See our Refund & Return Policy for full details.
What if my product arrives damaged or faulty?
Contact us within 48 hours with photos of the issue — we'll arrange a free replacement or full refund once reviewed.
Are your products covered by manufacturer warranty?
Yes, genuine manufacturer warranties apply to panels, inverters and batteries separately from our return policy, and we help coordinate warranty claims on your behalf.
Products & Installation
Are your products genuine?
Yes — we source from authorized distributors and manufacturers only, and every listing is checked before it goes live.
Can you help me pick the right panel/inverter/battery combination for my home?
Absolutely — message us your rough electricity usage or current bill, and our team can recommend a suitable system size before you order.
Do you also offer installation services?
Yes, ZayVolt Energy offers full solar installation, repair and maintenance services in addition to selling equipment — visit our main site for details.