Overview
We want you to be confident in every order you place with ZayVolt Energy. This policy explains when you can return a product, how refunds and exchanges work, and what to expect at each step.
Return Eligibility
- Returns are accepted within 7 days of delivery.
- The item must be unused, uninstalled, and in its original packaging with all accessories, manuals and documentation intact.
- Proof of purchase (order number or invoice) is required for every return.
Not Eligible for Return
- Products that have been installed, wired, or physically modified in any way.
- Items damaged due to misuse, incorrect installation, exposure to weather, or normal wear and tear.
- Custom or made-to-order items, unless found defective on arrival.
- Products missing their original packaging, serial number label, or accessories.
Damaged, Defective or Wrong Items
Items that arrive damaged, defective, or different from what you ordered are eligible for a free replacement or full refund. To qualify:
- Contact us within 48 hours of delivery.
- Provide clear photos or video of the item, its packaging, and the issue.
- Keep the original packaging until the claim is resolved.
We will review the evidence, confirm the fastest resolution (replacement or refund), and arrange next steps — including pickup where needed — at no extra cost to you.
How to Request a Return
- Message us on WhatsApp or email with your order number and the reason for the return.
- Our team will review your request and confirm whether it qualifies, usually within 24–48 hours.
- Once approved, we'll arrange pickup or provide instructions to send the item back.
- We inspect the returned item and process your refund or replacement promptly after inspection, typically within 5–7 business days.
Exchanges
If you'd prefer a different product (for example, a different wattage panel or capacity battery) instead of a refund, let us know when you submit your return request — we'll confirm any price difference and arrange the swap once the original item is received and inspected.
Refund Methods & Timelines
| Payment Method | Refund Method | Typical Timeline |
|---|---|---|
| Cash on Delivery | Bank transfer or JazzCash/EasyPaisa | 5–7 business days after inspection |
| Bank Transfer | Refund to originating account | 5–7 business days after inspection |
| Other digital payment | Refund to original payment method | 5–7 business days after inspection |
Refund timelines begin once we have received and inspected the returned item, not from the date you request the return.
Return Shipping Costs
If the return is due to a defect, damage, or an error on our part, we cover the return shipping cost. If the return is for any other reason we've approved (and the item qualifies under "Return Eligibility" above), the cost of returning the item is the customer's responsibility unless otherwise agreed in writing. Original delivery charges are non-refundable unless the return is due to our error.
Cancelling Before Dispatch
You can cancel an order for a full refund at any time before it has been dispatched, with no cancellation fee. Once dispatched, the order follows the return process described above once it arrives.
Warranty vs. Return
Manufacturer warranties on panels, inverters and batteries continue to apply separately from this Return Policy, and typically extend well beyond the 7-day return window. If your product develops a fault after the return window has closed, it may still be covered under warranty — contact us with your order details and we'll help you start a warranty claim with the manufacturer.