Privacy Policy

Information We Collect

When you browse or order from the ZayVolt Energy store, we may collect:

• Account information — name, email address, phone number, and password (stored securely, never in plain text).
• Order information — delivery address, products ordered, order value, and payment method selected.
• Communication data — messages you send us via WhatsApp, email, or the on-site contact/review forms.
• Usage data — basic technical information such as browser type and pages visited, used to keep the store running smoothly and securely.

We do not collect payment card numbers directly — payments are processed through the payment method you select at checkout, and sensitive card details never pass through or get stored on our servers.

How We Use Your Information

• To process and deliver your order, and to contact you about its status.
• To provide customer support, handle returns, and manage warranty claims.
• To send order confirmations, delivery updates, and — where you've opted in — occasional updates about new products or offers.
• To improve the store's functionality, product catalog, and overall experience.
• To detect and prevent fraud, abuse, or violations of our Terms & Conditions.

Cookies & Tracking

The store uses essential cookies and similar technologies to keep you logged in, remember items in your cart, and keep the checkout process working correctly. We do not use invasive third-party advertising trackers. You can control cookies through your browser settings, though disabling essential cookies may affect features like the cart or checkout.

Sharing With Third Parties

We share information only where necessary to run the store and fulfil your order:

• Courier and delivery partners — your name, address and phone number, to deliver your order.
• Payment processors / banks — transaction details necessary to complete payment, where applicable.
• Cloud infrastructure and email providers (such as our database and transactional email systems) — used to securely store order data and send you order-related emails.

We do not sell your personal information to third parties. We may disclose information where required by law, such as in response to a valid legal request.

Data Storage & Security

Your data is stored on secured cloud infrastructure with access restricted to authorized team members who need it to fulfil orders or provide support. We use industry-standard measures such as encrypted connections (HTTPS) and access controls to protect your information, though no online system can be guaranteed 100% secure.

Data Retention

We retain order and account information for as long as your account is active, and for a reasonable period afterward to meet accounting, warranty and legal record-keeping obligations. You may request deletion of your account data at any time, subject to any records we're legally required to keep.

Your Rights & Choices

• You can request a copy of the personal data we hold about you.
• You can ask us to correct inaccurate information in your account.
• You can ask us to delete your account and associated data, subject to legal retention requirements.
• You can opt out of promotional messages at any time by telling us via WhatsApp or email.

To exercise any of these rights, contact us using the details below.

Children's Privacy

The store is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised "Last updated" date.

Contact Us

Questions about how we handle your data?